Refund policy

If upon receiving your order and are not completely satisfied, you may be entitled to return the order for a refund.

If you would like to arrange a refund, please contact us via email at info@karolinalaskowska.com within 14 days of receipt, providing that the item is unworn and in perfect condition. We cannot offer refunds on any made-to-order goods.

You must contact us first to arrange a return. Any orders that are sent without prior communication may be sent back at our discretion, especially if these are outside the accepted returns period.

If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage.

Knickers should be tried on over your own garments. Please check the measurements on corsets carefully before ordered; forcing a corset that is too small onto your body may damage it.

When emailing us please state your order number and reason for return. Once your email has been received you will be provided with a return address.

Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit. For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return. Should the item have customs charges placed on it upon arrival to the UK, we will not be able to accept it and it will be returned to you.

Items must be received within 14 days of requesting a return. Items received after this date may be returned to the sender at our discretion.

Regretfully we cannot offer exchanges on any orders. All returns will be processed for a refund of the original item value. Shipping will only be refunded in the instance where there is a previously undescribed fault in the original order (this does not apply to samples or seconds in which faults have been clearly disclosed). Any customs or duties paid cannot be refunded. 

We currently do not cover return shipping costs. These must be borne by the customer in the instance of a return.