Delivery & Returns
Karolina Laskowska is based in London, the UK, and ships to select countries* within Europe, North America, Asia and Oceania. Please allow up to 7 working days before your order is dispatched. Please be aware that orders outside of the UK may be subject to import duties and taxes when the shipment reaches your country; these are out of our control and must be borne by you.
*Currently we can accept orders through the online shop for the following countries: Australia, Canada, Japan, New Zealand, Norway, Singapore, South Korea, United Kingdom (excluding Northern Ireland), United States. If you would like to place an order to a country not included in this list, please get in touch to discuss options.
Delivery within the UK
Royal Mail - tracked and insured - £8.75
Delivery to the rest of the world
Royal Mail - tracked and insured - £15
Express delivery is available upon request. Please contact us directly for a time and rate quote.
Please contact us before placing your order if you have a courier preference, otherwise we will select the best value service available for your destination.
Larger orders may be shipped by couriers at our discretion. Please contact us for more information if required.
Please note that we cannot guarantee shipping times, and that these estimates may be subject to delays (such as customs processing in your country) that are outside out control.
Normal postal lead times from dispatch are: Europe 5-14 days, most other areas 7-21 days (though please allow up to 30 working days for delivery). You will be contacted by email should there be any delay.
Returns
If upon receiving your order and are not completely satisfied, you may be entitled to return the order for a refund.
If you would like to arrange a refund, please contact us via email at info@karolinalaskowska.com within 14 days of receipt, providing that the item is unworn and in perfect condition.
If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage. Knickers should be tried on over your own garments. Please check the measurements on corsets carefully before ordered; forcing a corset that is too small onto your body may damage it.
When emailing us please state your order number and reason for return. Once your email has been received you will be provided with a return address.
Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit. For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return, and that all customs clearance is prepaid by you. Should the item have customs charges placed on it upon arrival to the UK, we will not be able to accept it and it will be returned to you.
Regretfully we cannot offer exchanges on any orders. All returns will be processed for a refund of the original item value. Shipping will only be refunded in the instance where there is a fault in the original order.
We currently do not cover return shipping costs - these must be borne by the customer in the instance of a return.
We do not accept returns of digital products under any circumstances.