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Delivery & Returns

STORE CLOSED FOR THE HOLIDAYS - ALL ORDERS WILL BE SHIPPED AFTER 1ST JANUARY 2019

Karolina Laskowska is based in Oslo, Norway and ships to select countries within the EU, North America, Asia and Oceania. Please allow up to 7 working days before your order is dispatched. Please be aware that orders outside of Norway may be subject to import duties and taxes when the shipment reaches your country; these are out of our control and must be borne by you. 

 

Delivery within Norway

Norgespakken - tracked and insured - 160kr (Free for order over 2500kr)

 

Delivery to the rest of the world

Economy - imported to the UK and shipped by Royal Mail, please allow at least additional 4 weeks before dispatch - 220 kr - please note that this shipping method is subject to Karolina Laskowska's personal travels back to the UK. Returns must still be sent to Norway.

Standard tracked and signed mail by Posten - 350kr (Free for orders over 2500kr)

Express courier - service varies by destination - 1200kr 

 

Larger orders may be shipped by couriers at our discretion. Please contact us for more information if required. 

Please note that we cannot guarantee shipping times, and that these estimates may be subject to delays (such as customs processing in your country) that are outside out control. 

Normal postal lead times from dispatch are: Europe 5-14 days, most other areas 7-21 days (though please allow up to 30 working days for delivery). You will be contacted by email should there be any delay.

Digital products (such as garment patterns) are sent via email, to the email address listed on the customer's account unless otherwise specified. Please allow up to 72 hours for digital products to be emailed. If you have not received your digital products within this time frame, please contact us. If your email server blocks attempts to email the digital products, your order will be cancelled and you will receive a full refund.

 

Returns

If upon receiving your order and are not completely satisfied, you may be entitled to return the order for a refund. 

If you would like to arrange a refund, please contact us via email at info@karolinalaskowska.co.uk within 14 days of receipt, providing that the item is unworn and in perfect condition.  

If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage. Knickers should be tried on over your own garments. Please check the measurements on corsets carefully before ordered; forcing a corset that is too small onto your body may damage it.

When emailing us please state your order number and reason for return.  Once your email has been received you will be provided with a return address.  

Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit.  For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return. Should the item have customs charges placed on it upon arrival to the Norway, we will not be able to accept it and it will be returned to you.

Regretfully we cannot offer exchanges on any orders. All returns will be processed for a refund of the original item value. Shipping will only be refunded in the instance where there is a fault in the original order. 

We currently do not cover return shipping costs - these must be borne by the customer in the instance of a return.

We do not accept returns of digital products under any circumstances. 

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