TERMS & CONDITIONS
The Karolina Laskowska lingerie brand ceased production of ready to wear in September 2017. This shop has reopened solely to clear remaining deadstock, seconds, samples and previously unfinished production runs. The brand is not reopening.
Please allow up to a week for your order to be dispatched. We do not currently offer any expedited shipping options.
This website is operated by Karolina Laskowska ®. Any purchases made on this website are governed by these terms and conditions at any given time. If you have ordered any goods after changes to these terms and conditions have been published, you will be bound by these changes. You should check prior to any order to ensure that you understand the exact terms and conditions applicable to your purchase.
When you make an order, you will receive an email to the email address provided to us confirming your order. This will indicate acceptance of the order. At this point the purchase contract will have been made and we will supply the goods to you in accordance with your order and these terms and conditions.
Products supplied from this website are supplied by Karolina Laskowska, registered at 13 Summerfield Road, Ealing, London, W5 1ND, United Kingdom.
All prices listed are in UK pounds. The prices of the goods will be as quoted on the website when you confirm your order (when you ‘checkout’) subject to inadvertent technical errors that we will not be liable for.
If you later amend your order, the prices charged will be those applicable to the items at the time that the amended order is confirmed. Please note that as promotions are offered for limited periods of time, subsequent amendments to your order may mean that certain promotions are no longer offered.
Prices of goods do not include any delivery charges.
Karolina Laskowska does not currently charge VAT. Prices are not inclusive of VAT and it is not deducted for non-EU purchases.
Orders of in-stock goods will normally be dispatched within seven working days from receiving your order confirmation and payment.
UK orders have the following delivery charges:
Orders under £20: £2.50
Orders between £20-50: £4
Orders between £50-500: £8
Orders above £500: £25
International orders have the following delivery charges:
Orders up to £50: £8.50
Orders between £50-350: £15
Orders above £350: £35
Purchases are shipped using Royal Mail tracked and insured services for purchases up to £500 (UK) and £350 (international). Orders above this total value are sent using a fully insured and tracked courier, with services depending on your destination. Larger international orders may be split into multiple packages to ensure they are fully insured.
Normal postal lead times from dispatch are: UK destinations 1 day, Europe 3-5 days, most other areas 5-10 days (though please allow up to 21 days for delivery). You will be contacted by email should there be any delay.
If upon receiving your order and are not completely satisfied, you may be entitled to return the order for a refund.
If you would like to arrange a refund, please contact us via email at firstname.lastname@example.org within 14 days of receipt, providing that the item is unworn and in perfect condition.
If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage. Knickers should be tried on over your own garments. Please check the measurements on corsets carefully before ordered; forcing a corset that is too small onto your body may damage it.
When emailing us please state your order number and reason for return. Once your email has been received you will be provided with a return address.
Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit. For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return. Should the item have customs charges placed on it upon arrival to the UK, we will not be able to accept it and it will be returned to you.
Regretfully we cannot offer exchanges on any orders. All returns will be processed for a refund of the original item value. Shipping will only be refunded in the instance where there is a fault in the original order.
We currently do not cover return shipping costs - these must be borne by the customer in the instance of a return.
Care has been taken to ensure that descriptions and specifications of all products on this website are correct. Whilst colour representations are close, we cannot accept responsibility for colour variation caused by different browsers.
Customs & Duty
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and paypal accounts), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Karolina Laskowska Lingerie
[Re: Privacy Compliance Officer]
13 Summerfield Road London GB W5 1ND