FAQ


Garment production:
Most garments are currently made in the UK in our West London studio. 

Many garments in the shop are made-to-order and can take up to 12 weeks to complete. Please take care when ordering if you require the garment within a certain time frame, particularly if you are not based in the UK. Refunds cannot be given on made to order styles once production has started so please ensure that you read the product descriptions carefully.

The 'Ara' and 'Carina' ranges are made in Poland in a rigorously sourced factory with high quality and ethical standards.

Care information:

Please take the time to handwash garments in lukewarm water with a gentle detergent.  Wash light and dark colours seperately and then allow to drip dry. It is recommended that kimono silk pieces are dry cleaned as dye fastness cannot be guaranteed. Leather pieces are strictly specialist dry clean only. Corsets must be specialist dry cleaned due to the specialist fabrics and metal components. 

Packaging:
All orders are sent wrapped in tissue paper with branded stickers, with orders under £350 sent in a sturdy mailing bag. Orders over £350 are sent in a plain magnetic closure gift box, with colours depending on current stock levels. All orders are accompanied by a selection of branded postcards and an invoice, enclosed for EU orders, and affixed to the exterior of the parcel for non-EU orders.

Shipping & delivery:
All orders are sent with fully insured and trackable services, either with Royal Mail or a courier (dependant on location and order value). For a full list of shipping costs, please refer to our Terms & Conditions.  Larger international orders may be split into multiple packages to ensure they are fully insured. In-stock items are sent within 5 working days of ordering, though this may take longer at busy sales periods. Please allow up to 12 weeks for made-to-order garments to be completed. You will be notified by email when your order is dispatched.  Please note that for international orders no responsibility is taken for any customs taxes or duties that may be imposed on your order.

Returns:
Returns are accepted on all stock items if the items are returned within 14 days of receipt.  Items must be in their original condition – if they are deemed to have been worn or damaged through customer negligence then they will be returned to the sender.  Returns cannot be accepted on made-to-order or bespoke garments so please ensure that you are certain of sizing and details before placing your order.  Karolina Laskowska is currently unable to cover return shipping costs - these must be covered by you. If you require a refund or exchange then please contact info@karolinalaskowska.co.uk for details on how to return your item. Please refer to our Terms & Conditions for more information on returns and refunds. 

Bespoke orders:
Before work on a bespoke order can begin, a non-returnable deposit is required before work can begin and we reserve the right to charge a consultation fee during the design process (redeemable on any order placed). Returns are not accepted on any bespoke orders under any circumstances. In the case of a customer not paying the balance of bespoke work within 30 days of the agreed payment schedule, Karolina Laskowska may sell the garments on to recoup the cost.

Privacy:
Karolina Laskowska has a commitment to the privacy of her customers and will not share any information with third parties.

Payment:
All payments are processed securely by Paypal.  If you do not have a paypal account it is still possible to pay with a credit card using the same payment gateway.

Wholesale:
Karolina Laskowska currently offers a limited amount of wholesale to only select boutiques. Please email sales@karolinalaskowska.com for more information. Please note that Karolina Laskowska does not offer dropshipping or sale or return under any circumstances.

Any other questions? Don’t hesitate to email info@karolinalaskowska.co.uk