Log in or Create an account Out of the studio 2-12th March, orders shipped upon return

FAQ

Garment production:

Most garments are currently made in the UK.

Many garments in the shop are made-to-order and can take up to 8 weeks to reach you - please take care when ordering if you require the garment within a certain time frame. Refunds cannot be given on made to order styles once production has started so please ensure that you read the product descriptions carefully.

The 'Ara' and 'Carina' ranges are made in Poland in a rigorously sourced factory with high quality and ethical standards.

Care information:

Please take the time to handwash garments in lukewarm water with a gentle detergent.  Wash light and dark colours seperately and then allow to drip dry. It is recommended that kimono silk pieces are dry cleaned as dye fastness cannot be guaranteed. Leather pieces are strictly specialist dry clean only.

Shipping & delivery:

All orders are sent fully insured by either Royal Mail’s registered (UK) or  Signed For (International) services.  Larger international orders may be split into multiple packages to ensure they are fully insured. In-stock items are sent within 5 working days of ordering.  Please allow up to 8 weeks for made-to-order garments.  You will be notified by email when your order is dispatched.  Please note that for international orders no responsibility is taken for any customs taxes or duties that may be imposed on your order.

Returns:

Returns are accepted on all stock items if the items are returned within 14 days of receipt.  Items must be in their original condition – if they are deemed to have been worn or damaged through customer negligence then they will be returned to the sender.  Returns cannot be accepted on made-to-order or bespoke garments so please ensure that you are certain of sizing and details before placing your order.  Karolina Laskowska is currently unable to cover return shipping costs - these must be covered by you. If you require a refund or exchange then please contact info@karolinalaskowska.co.uk for details on how to return your item.

Refunds cannot be given on clearance or sale items but these can be exchanged for store credit.

 

Bespoke orders:

Before work on a bespoke order can begin, a minimum non-returnable deposit of £100 is required before work can begin. Depending on how ambitious the project is and on material costs, this amount may rise. Returns are not accepted on any bespoke orders under any circumstances.  In the case of a customer not paying the balance of bespoke work within 30 days of the agreed payment schedule, Karolina Laskowska may sell the garments on to recoup the cost.

Privacy:

Karolina Laskowska has a commitment to the privacy of her customers and will not share any information with third parties.

Payment:

All payments are processed securely by Paypal.  If you do not have a paypal account it is still possible to pay with a credit card.

Wholesale:

Karolina Laskowska currently offers a limited amount of wholesale to only select boutiques. Please email sales@karolinalaskowska.com for more information. Please note that Karolina Laskowska does not offer dropshipping or SOR.

Any other questions? Don’t hesitate to email info@karolinalaskowska.co.uk

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