FAQ


I can't find my size, will you restock it or can you make it?

Regretfully, all stock on this website are either made as limited edition production runs with discontinued fabrics, or are one-off sample garments. There may be the option to undertake minor alterations such as strap lengthening or shortening for a small charge, but we no longer offer custom size options in our ready to wear collections. 

Can I place a custom order?

Karolina Laskowska does accept a highly limited number of custom orders under a new pricing structure. Please view the new website for more information, pricing and order criteria. Karolina Laskowska will not remake past designs.

Can I reserve a product?

All products are sold on a first come, first served basis. We cannot reserve any products.

Can you hold or combine my orders?

Regretfully due to demand we cannot hold or combine any orders. Multiple orders will be shipped separately and shipping charges will not be refunded. If you would like to cancel an order before it's been dispatched, please contact us as soon as possible. Please note that there is a delay between orders shipping and shipment tracking being updated; if your order has already shipped then it can no longer be cancelled.

Can you change my shipping address?

Regretfully we are not able to ship to addresses different to what you have provided at checkout. If you would like to change your shipping address, please contact us as soon as possible to cancel your order, so that you may reorder with the different address. 

How long will my order take to ship?

All orders will currently take up to 7 working days to dispatch. Shipping times vary according to your location.

Normal postal lead times from dispatch are: Europe 5-14 days, most other areas 7-21 days (though please allow up to 30 working days for delivery). You will be contacted by email should there be any delay.

Please note that we cannot guarantee shipping times, and that these estimates may be subject to delays (such as customs processing in your country) that are outside out control. 

Can I purchase a faster shipping method?

Regretfully we do not offer any expedited shipping methods. All orders are subject to 7 working days processing prior to dispatch, and delivery times vary according to your location. 

When will I receive my garment patterns?

All garment patterns are purely digital products, and will be sent to your account email address (unless otherwise specified) within 72 hours of purchase. We do not offer physical printed copies of the patterns. If you have not received your pattern within 72 hours, please contact us. 

Where is Karolina Laskowska lingerie made?

Most garments have been made in Oslo, Norway by Karolina Laskowska. Select clearance styles may have been made in the UK at Karolina's past West London studio.

How do I look after my lingerie?

Please take the time to carefully study the individual care instructions on the garments you purchase. Returns will not be accepted on garments that are damaged due to improper care.

Most garments should be handwashed in lukewarm water with a gentle detergent. Wash light and dark colours seperately and then allow to drip dry.

It is recommended that kimono silk pieces are dry cleaned as dye fastness cannot be guaranteed. Leather pieces are strictly specialist dry clean only. Corsets must be specialist dry cleaned due to the specialist fabrics and metal components. 

How should I try on my lingerie?

Always try knickers on top of your own underwear to prevent contact with bodily fluids. Soiled garments cannot be accepted for return. 

Please take care when trying on a corset: if it is too small for you, please do not try to force the garment as it can damage it. A corset should not be uncomfortable or painful, but should feel like a tight hug. If it is causing discomfort, do not try to force it. 

Loosen the laces of any corset before trying it on or taking it off. Trying to open a busk fastening without loosening the laces first can damage the fastening. 

If you are trying on a corset without a busk fastening, take extra care to unlace the corset all the way. It is easy to mark corsets with makeup when slipping them over the head, and soiled garments will not be accepted for return. 

Take extra care trying on silk scarves, as the delicate fibres can be easily damaged. Scarves damaged due to improper care cannot be returned. 

How will my order be shipped?

Orders of in-stock goods will normally be dispatched within seven working days from receiving your order confirmation and payment. Shipping is a flat rate of 350NOK for orders under 2500NOK, with free shipping on orders above this value. This is applied automatically at checkout. 

Purchases are shipped using Posten.no's tracked international service, with larger orders sent by couriers at our discretion. 

Normal postal lead times from dispatch are: Europe 5-14 days, most other areas 7-21 days (though please allow up to 30 working days for delivery). You will be contacted by email should there be any delay

Please note that for international orders no responsibility is taken for any customs taxes or duties that may be imposed on your order.

Why do I have to pay customs charges to receive my order?

Orders placed outside of Norway may be subject to import duties. These are levied by the governments of those countries and are out of our control. 

Can I return my order?

If upon receiving your order and are not completely satisfied, you may be entitled to return the order for a refund. 

If you would like to arrange a refund, please contact us via email at info@karolinalaskowska.co.uk within 14 days of receipt, providing that the item is unworn and in perfect condition. 

You must contact us first to arrange a return. Any orders that are sent without prior communication may be sent back at our discretion, especially if these are outside the accepted returns period. 

If an item is deemed to have been worn or damaged due to customer negligence it will be returned to the sender. Please take extra care when trying on garments to avoid damage.

Knickers should be tried on over your own garments. Please check the measurements on corsets carefully before ordered; forcing a corset that is too small onto your body may damage it.

When emailing us please state your order number and reason for return. Once your email has been received you will be provided with a return address.  

Please ensure that all returns are fully insured as we cannot accept responsibility for goods lost in transit.  For international returns, please ensure that customs documentation is filled in correctly indicating that the item is a return. Should the item have customs charges placed on it upon arrival to Norway, we will not be able to accept it and it will be returned to you.

Items must be received within 14 days of requesting a return. Items received after this date may be returned to the sender at our discretion.

Regretfully we cannot offer exchanges on any orders. All returns will be processed for a refund of the original item value. Shipping will only be refunded in the instance where there is a previously undescribed fault in the original order (this does not apply to samples or seconds in which faults have been clearly disclosed).

We currently do not cover return shipping costs. These must be borne by the customer in the instance of a return.

How can I pay?

All payments are processed securely by Paypal.  If you do not have a PayPal account it is still possible to pay with a credit card using the same payment gateway. Regretfully we cannot accept payment with any other method. 

Do you offer wholesale or drop shipping?

Karolina Laskowska offers limited wholesale orders on a made-to-order basis (all orders must be paid for in advance before production  can begin, and minimum order quantities apply), please contact us to discuss further. Karolina Laskowska does not offer drop shipping or consignment under any circumstances. 

Privacy:

Karolina Laskowska has a commitment to the privacy of her customers and will not share any information with third parties.

Any other questions? Don’t hesitate to email info@karolinalaskowska.co.uk - please allow a minimum of 48 hours for a response.