Please note that we are closed between 23rd December - 8th January. In this time you can still place orders but they will not be fulfilled until the studio is reopened.
Last posting dates, information and returns
Our studio will be open until the 22nd of December to post orders and will then be closed for the holidays until 8th January. In the run up to Christmas please allow a couple of days for your order to be processed due to increased demand. Orders placed at weekends will be processed in the following week.
Please bear in mind that we can't guarantee a delivery date for any order - we rely on national postal services, which may be disrupted without warning. These dates are only guidelines, and we do our best.
The postage guidelines Royal Mail have sent are as follows;
Outside of the UK:
Saturday 3rd December for Africa, Middle East
Wednesday 7th December for Asia, Cyprus, Far East, Eastern Europe (except Czech Republic & Poland)
Thursday 8th December for Caribbean, Central and South America
Saturday 10th December for Australia, Greece, New Zealand
Wednesday 14th December for Czech Republic, Germany, Italy, Poland
Thursday 15th December for Canada, Finland, Sweden, USA
Friday 16th December for Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland
Saturday 17th December for Belgium, France, Ireland, Luxembourg,
Within the UK:
Tuesday 20th December
Ordinarily, we require returns to be placed within 14 days of order receipt. However, between 24th November-24th December we are giving you a little longer to decide, just in case you are shopping for gifts! Orders placed during this period have until 8th January to email to arrange a return.
Please note that returns outside of the 14 day period cannot be refunded, but can either be exchanged for products of a similar value or for a gift certificate to the order value. As ever, all returned items must be in new and unworn condition to be accepted. Please read our terms and conditions for more information.
Getting in touch
If you email between 23rd December and 8th January but don't receive a reply, please be patient! The studio will be closed during this time and all emails will be responded to upon return.